It looks like it is 1:1 calls where Microsoft now has a new policy to block recording on those calls by default, disabling it. We have had the same problem, but it is not a regional issue for us. Recording our meetings is really important, especially because we would like to have access to the transcription text afterwards to review meeting notes. Eventually Microsoft Support concluded that screen recording is not available in South Africa and gave us a refund for our annual subscription as an act of good will.Īlthough this gesture was appreciated, I am still not sold that the screen recording feature is unavailable in South Africa as I have spoken to multiple local businesses who use Teams and are able screen record without any issues. This process reviewed various settings (Teams admin, Office admin, Stream admin, Azure etc) as well as assigning an E3 license to test with. With the screen recording option still disabled, I decided to contact Microsoft Support which started a two week long troubleshooting process. Ever since my organisation moved over to Microsoft Teams with a Business Premium license, the screen recording option during video meetings has always been disabled.įirstly, I followed all of the required configurations listed here.
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